Your Privacy & Personal Information

We collect only the information you choose to give us, plus limited technical data needed to run the site securely:

• Consultation form: name, email address, phone number (optional), inquiry purpose, and any notes you write about your property goals or timeline.
• Playbook request form: name, email address, preferred market, and whether you are a buyer, seller, investor, or advisor.
• Contact preferences: whether you agreed to receive text messages or marketing emails.
• Voice assistant: if you start a conversation with the on-site voice assistant, your voice audio and the conversation transcript are processed to respond to you.
• Technical data: IP address, browser and device information, and request logs collected by our hosting and security providers, including Cloudflare Turnstile spam protection.
• Site analytics: Vercel Web Analytics counts page views in aggregate; it does not use cookies and does not identify you.
• Videos: YouTube videos load only when you press play, using YouTube's privacy-enhanced mode (youtube-nocookie.com). Once a video plays, YouTube's own privacy policy applies.
• Browser storage: a cookie that remembers your chosen translation language, and a local-storage entry that remembers you have read the site disclaimer. We do not use advertising or cross-site tracking cookies.

• To respond to your inquiry and provide the real estate services or materials you requested.
• To contact you by email, phone, or text message, as you have permitted.
• To send market updates or marketing emails only if you opted in. Every marketing email includes an unsubscribe link.
• To protect the site against spam, fraud, and abuse.
• To meet legal, licensing, and brokerage recordkeeping obligations.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We disclose it only as follows:

• Our responsible broker, Navigators Real Estate, Inc., which supervises our real estate activity and keeps transaction records as California law requires.
• Service providers that operate the site for us under confidentiality obligations: website hosting and analytics (Vercel), form processing and email delivery (n8n), spam protection (Cloudflare Turnstile), page translation (Google Translate), and the voice assistant (ElevenLabs).
• Transaction parties, such as escrow, title, lenders, or a cooperating agent, but only with your direction once you engage us for a transaction.
• Legal requirements: when required by law, subpoena, or regulatory request, including requests from the California Department of Real Estate.

If you are a California resident, you may request to:

• Know what personal information we have collected about you and how it has been used and disclosed.
• Delete personal information we collected from you, subject to legal recordkeeping exceptions.
• Correct inaccurate personal information.
• Opt out of the sale or sharing of personal information. We do not sell or share it, but you may still submit this request.
• Limit the use of sensitive personal information. We do not ask for sensitive personal information through this site.

We will not discriminate against you for exercising these rights. To submit a request, email info@yuanmingmao.org or call (714) 621-5778. We may need to verify your identity before acting on a request, and you may use an authorized agent. We respond within 45 days.

Under California’s “Shine the Light” law (Civil Code §1798.83), you may also ask whether we disclosed personal information to third parties for their own direct marketing. We do not.

We text you only if you check the text-message consent box on our consultation form. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Consent to texts is not a condition of any purchase or service.

Marketing emails include an unsubscribe link, and you can also opt out at any time by emailing info@yuanmingmao.org. Conversations with the on-site voice assistant are processed and may be recorded and transcribed. Please do not share sensitive financial details through it.

This site does not track you across other websites, so it works the same whether or not your browser sends a “Do Not Track” signal. We treat a Global Privacy Control signal as a valid request to opt out of the sale or sharing of personal information.

We keep inquiry records only as long as needed to respond to you, provide services, and meet legal and brokerage recordkeeping requirements. California generally requires real estate transaction records to be kept for three years. We use reasonable administrative and technical safeguards, but no method of transmission over the internet is completely secure.

This site is not directed to children under 16, and we do not knowingly collect their personal information.

We will post any changes to this policy on this page with a new effective date. Questions? Contact Yuanming Mao at info@yuanmingmao.org or (714) 621-5778, or write to 5322 Royale Avenue, Irvine, CA 92604. See also our Disclosures.